Full-Service Management and Administrative Services



Suzanne N. Wells, MSN, RN, Immediate Past President
American Academy of Ambulatory Care Nursing

Associations benefit from full-service management by an AMC. As the corporate headquarters for an association, AJJ provides day-to-day administration, operations, executive management, board and volunteer development, membership services, database management, web services, and financial services.

An association is led by an Executive Director who oversees the association team. Our Pitman, NJ, office serves as the association’s national office and includes office space, mail, phone, fax, email, and Internet access.

The Executive Director and association team develop and monitor all association systems, policies, processes, and communications, reporting directly to the Board of Directors.

Among their many duties, AJJ association staff members:

  • Provide first line customer service to members, potential members, and customers.
  • Work directly with boards of directors, task forces, special interest groups, and other volunteer leaders.
  • Serve as staff liaisons to committees and task forces.
  • Assure efficient management of staff and resources.
  • Develop budgets and monitor revenues and expenses.
  • Assist with strategic planning and implementation.
  • Represent and enforce the association’s mission, values, and goals, and implement strategic objectives.
  • Maintain all financial, tax, legal, and government required documentation, as well as corporate records, including meeting minutes, financial records, and continuing education records.
  • Coordinate and participate in board meetings and conventions.
  • Work with research grant and award sponsors. 
  • Facilitate membership development.
  • Provide administrative support and timely production of association products and publications.
  • Assist in the maintenance, updating, and monitoring of the association website.
  • Process all incoming and outgoing mail and shipments.

Our full-service client partners also contract with AJJ to provide a variety of additional services in house, including:

  • Conference Management
  • Corporate Marketing
  • Publication Services
  • Fulfillment/Information Services
  • Creative Design & Production
  • Internet Services
  • Financial Services
  • Education Services
  • Public Relations and Association Marketing

Meet Our Team

Academy of Medical-Surgical Nurses (AMSN)

  • Terri Hinkley, MBA, BSN, RN, CCRC, Chief Executive Officer
  • Suzanne Stott, Director, Association Services
  • Maura King, Senior Manager, Association Services
  • Michelle Lescure, Association Services Coordinator
  • Victoria Defrance, Association Services Coordinator
  • Regina Donohue, Customer Service Specialist

American Academy of Ambulatory Care Nursing (AAACN)

  • Cynthia Nowicki Hnatiuk, EdD, RN, CAE, FAAN, Executive Director
  • Linda Alexander, Director, Association Services
  • Stephanie McDonald, Association Services Coordinator

American Nephrology Nurses' Association (ANNA)

  • Mike Cunningham, CAE, Executive Director
  • Lou Ann Leary, Director of Membership Services and Manager of ANNA Staff
  • Susan Iannelli, ANNA Executive Assistant
  • Janet Betts, Manager, Chapter Services
  • Kristen Durham, Membership & Marketing Services Coordinator
  • Jackie Myers, Education Services Coordinator
  • Celess Tyrell, ANNA Program Manager

American Nursing Informatics Association (ANIA)

  • Thomas J. Greene, Account Executive
  • Miriam Martin, Association Services Manager

Certification Board for Urologic Nurses and Associates (CBUNA)

  • Michael Brennan, CMP, IOM, Executive Director
  • Patricia Davey, Administrative Coordinator

Gerontological Advanced Practice Nurses Association (GAPNA)

  • Michael Brennan, CMP, IOM, Executive Director
  • Jill Brett, Association Services Manager

Medical-Surgical Nursing Certification Board (MSNCB)

  • Terri Hinkley, MBA, BSN, RN, CCRC, Chief Executive Officer
  • Kristina Esposito, Certification Services Director
  • Nora George, MSNCB Coordinator
  • Patty Esola, Certification Services Coordinator
  • Donna Olthoff, Certification Services Coordinator

Nephrology Nursing Certification Commission (NNCC)

  • Nancy Gallagher, Executive Director
  • Kim Marrero, Director, Certification Services
  • Marianne Cummins, Certification Specialist
  • Lisa Heney, Certification Specialist
  • Margaret Caranfa, Certification Specialist
  • Jennifer Freimuth, Customer Service Representative

Society of Urologic Nurses and Associates (SUNA)

  • Michael Brennan, CMP, IOM, Executive Director
  • Cheryl Page, Director of Association Services
  • Patricia Davey, Executive Secretary

Our Full-Service Management and Administrative Services Clients